Locks as a Service
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Privacy policy

1. Data protection at a glance

General information

The following information provides an overview of how your personal data is handled when you visit this website. Personal data comprises all information that can be used to personally identify you. You can find more detailed information concerning data protection in our privacy policy below.

Data collection on this website

Who is responsible for collecting data on this website?

Data processing on this website is performed by the website operator. The contact details of the website operator are listed in this website’s legal notice.

How do we record your data?

We collect some data when you provide us with this information. This could be data that you enter in a contact form, for example. Other data is collected automatically or with your consent by our IT systems when you visit the website. This primarily includes technical data (e. g. Internet browser, operating system or time of access of the website). This data is automatically recorded as soon as you as you enter this website.

How do we use your data?

Part of the data is collected to ensure problem-free availability of our website. Other data may be used to analyse your user behaviour.

What are your rights concerning your data?

You have the right to request information free of charge at any time regarding your stored personal data, its origin, recipients and purpose of its collection. You also have the right to have this data corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data in certain circumstances. Furthermore, you have a right to file complaints with the relevant regulatory authority. For this, and with regard to any additional questions concerning data protection, you can contact us at any time at the address listed in the legal notice.

Analysis tools and third-party tools

When visiting this website, your surfing behaviour may be statistically analysed. This is done mainly with so-called analysis programmes. Detailed information on these analysis programmes can be found in the following data protection declaration.

2. Hosting and content delivery networks (CDN)

External hosting

This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact details, names, website accesses and other data generated via a website. The hoster is used for the purpose of contract fulfilment vis-à-vis our potential and existing customers (Article 6 (1) (b) GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Article 6 (1) (f) GDPR). Our hoster will only process your data to the extent that this is necessary for the fulfilment of its service obligations and will follow our instructions with regard to this data. We use the following hoster: dvs.net IT-Service GmbH Deilbachtal 173 D-45257 Essen

Conclusion of a contract on commissioned processing

In order to ensure data protection-compliant processing, we have concluded a contract on commissioned processing with our hoster.

3. General notes and mandatory information

Data protection

The operator of this website takes the protection of your personal data very seriously. We use your personal data confidentially and in compliance with statutory data protection regulations and this privacy policy. When you use this website, different types of personal data is collected. Personal data comprises information that can be used to personally identify you. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this takes place. Please note that data transmission via the Internet (e. g. when communicating by email) may be subject to security breaches. Complete protection of data from third-party access is not possible.

Note on the responsible body

The party responsible for data processing on this website is: Schulte-Schlagbaum AG Nevigeser Str. 100-110 42553 Velbert Phone: +49 (0)2051 / 20 86-0 Email: info@sag-smartaccess.com The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Storage period

Unless a more specific storage period has been specified within this data protection declaration, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible  reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

Data protection officer required by law

We have appointed a data protection officer for our company. Sascha Hasselbach c/o EDV-Fortress Kronprinzstr. 47-49 40764 Langenfeld https://www.datenschutz-extern-nrw.de Phone: +49 2173 20 41 244 Email: datenschutz@sag-schlagbaum.com

Note on data transfer to the USA

Our website includes tools from companies based in the USA. When these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country in the sense of EU data protection law. US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent with future effect at any time. The legitimacy of the data processed prior to your revocation remains unaffected by the withdrawal of consent.

Right to object to the collection of data in special cases and to direct marketing (Article 21 GDPR)

IF DATA PROCESSING IS BASED ON ARTICLE 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 (1) GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION IN ACCORDANCE WITH ARTICLE 21 (2) GDPR).

Right of appeal to the competent supervisory authority

In the event of breaches of the GDPR, data subjects shall have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right of appeal is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we automatically process based on your consent or in fulfilment of a contract delivered to yourself or a third party in a standard, machine-readable format. To the extent that you request direct transfer of data to another responsible party, this shall only take place where technically feasible.

SSL or TLS encryption

For security reasons and for protecting confidential content, this website uses SSL or TLS encryption, for instance for orders or enquiries you send to us as the website operator. You can recognise an encrypted connection in your browser’s address line by the fact that it changes from ‘http://‘ to ‘https://‘ and by the lock symbol in your browser’s address bar. If SSL or TLS encryption is enabled, the data you transfer to us cannot be read by third parties.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. For this, and with regard to any additional questions concerning personal data, you can contact us at any time at the address indicated in the legal notice.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the imprint. The right to restrict processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we will usually need time to verify this claim. For the duration of the review, you have the right to request restriction of the processing of your personal data.
  • If the processing of your personal data happened/is happening unlawfully, you can request restriction of data processing instead of erasure.
  • If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection pursuant to Article 21 (1) GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to demand restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

Objection to advertising emails

The use of contact data published within the framework of the imprint obligation to send advertising and information material that has not been expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam emails.

4. Data collection on this website

Cookies

Our website uses so-called ‘cookies’. Cookies are small text files and do not cause any damage to your terminal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or until they are automatically deleted  by your web browser. In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services). Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behaviour or display advertising. Cookies that are necessary to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, e.g. for the shopping basket function) or to optimise the website (e.g. cookies to measure the web audience) are stored pursuant to Article 6 (1) (f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies to ensure optimised provision of its services free of technical errors. If consent to storing cookies has been requested, storage of the cookies in question is based exclusively on this consent (Article 6 (1) (a) GDPR); consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate automatic deletion of cookies when you are closing the browser. Deactivating cookies may limit the functionality of this website. If cookies are used by third-party companies or for analytical purposes, we will inform you about this separately within the framework of this data protection declaration and, if necessary, request your consent.

Cookie consent with Borlabs

Our website uses Borlabs Cookie’s cookie consent technology to obtain your consent to store certain cookies in your browser and to document this in a data protection compliant manner. The provider of this technology is Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg (hereinafter Borlabs). When you enter our website, a Borlabs cookie is stored in your browser, which stores the consents you have given or the revocation of these consents. This data is not shared with the Borlabs cookie provider. The data collected will be stored until you request us to delete it or delete the Borlabs cookie yourself, or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details of Borlabs Cookie’s data processing can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/. Borlabs Cookie Consent Technology is used to obtain consent for the use of cookies as required by law. The legal basis for this is Article 6 (1) p. 1 (c) GDPR.

Server log files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of server request
  • IP address

This data is not combined with data from other sources. The collection of this data is based on Article 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be recorded.

Contact form

Should you send us enquiries via the contact form, we will collect the information entered in the form, including the contact details you provide, to answer your enquiry and any follow-up questions. We do not share this information without your consent. The processing of this data is based on Article 6 (1) (b) GDPR, insofar as your request is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Article 6 (1) (f) GDPR) or on your consent (Article 6 (1) (a) GDPR) if this has been requested. The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e. g. after we have completed processing your enquiry). Mandatory statutory requirements, especially those regarding retention periods, remain unaffected.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We do not share this information without your consent. The processing of this data is based on Article 6 (1) (b) GDPR, insofar as your request is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Article 6 (1) (f) GDPR) or on your consent (Article 6 (1) (a) GDPR) if this has been requested. The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e. g. after we have completed processing your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used and the origin of the user. This data may be summarised by Google in a profile that is assigned to the respective user or their end device. Google Analytics uses technologies that enable recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there. The use of this analysis tool is based on Article 6 (1) (f) GDPR. The website operator has a legitimate interest in the analysis of the user behaviour to ensure optimisation of its web content and its advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Article 6 (1) (a) GDPR; the consent can be revoked at any time.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics on Google Analytics

This website uses the ‘demographic characteristics’ function of Google Analytics in order to be able to display suitable advertisements to website visitors within the Google advertising network. This allows reports to be created that contain statements about the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item ‘Objection to data collection’.

Storage period

Data stored by Google at user and event level that is linked to cookies, user identifiers (e. g. User ID) or advertising IDs (e. g. DoubleClick cookies, Android advertising ID) is anonymised or deleted after 14 months. Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=de

LinkedIn Insight Tag

This website uses the LinkedIn Insight Tag. The provider of this service is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Data processing by LinkedIn Insight Tag

With the help of the LinkedIn Insight Tag, we receive information about the visitors to our website. If a website visitor is registered with LinkedIn, we can, among other things, analyse the key professional data (e.g. career level, company size, country, location, industry and job title) of our website visitors and thus better tailor our site to the respective target groups. Furthermore, we can use LinkedIn Insight Tags to measure whether visitors to our websites make a purchase or take any other action (conversion measurement). Conversion measurement can also be carried out across devices (e.g. from PC to tablet). LinkedIn Insight Tag also offers a retargeting feature that allows us to display targeted off-site advertising to visitors to our website, which LinkedIn states does not identify the ad recipient. LinkedIn itself also collects so-called log files (URL, referrer URL, IP address, device and browser properties and time of access). The IP addresses are shortened or (if they are used to reach LinkedIn members across devices) hashed (pseudonymised). The direct identifiers of LinkedIn members are deleted by LinkedIn after seven days. The remaining pseudonymised data is then deleted within 180 days. The data collected by LinkedIn cannot be assigned to specific individuals by us as the website operator. LinkedIn will store the collected personal data of website visitors on its servers in the USA and use it in the context of its own advertising measures. For details, see LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy#choices-oblig.

Legal basis

The use of LinkedIn Insight is based on your consent pursuant to Article 6 (1) (a) GDPR. The consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs

Objection to the use of LinkedIn Insight Tag

Object to the analysis of usage behaviour as well as targeted advertising by LinkedIn at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out Furthermore, LinkedIn members can control the use of their personal data for advertising purposes in the account settings. To avoid LinkedIn linking data collected on our website to your LinkedIn account, you must log out of your LinkedIn account before visiting our website.

Conclusion of an order processing contract

We have concluded a contract on order processing with LinkedIn – https://de.linkedin.com/legal/l/dpa

6. Plugins and tools

polyfill.io

A web service of the company The Financial Times Limited, 1 Southwark Bridge, SE1 9HL London, United Kingdom (hereinafter: polyfill.io) is reloaded on our website. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to polyfill.io. The legal basis for data processing is Article 6 (1) (f) GDPR. The legitimate interest consists in the error-free functioning of the website. The data is deleted as soon as the purpose of its collection has been fulfilled. Further information on the handling of transmitted data can be found in the data protection declaration of polyfill.io: https://polyfill.io/docs/privacy-policy You can prevent the collection as well as the processing of your data by polyfill.io by deactivating the execution of script code in your browser or by installing a script blocker in your browser (it can be found, for example, at www.noscript.net or www.ghostery.com).

YouTube with enhanced data protection

This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube – regardless of whether you watch a video – establishes a connection to the Google DoubleClick network. As soon as you start a YouTube video on this website, a connection to YouTube’s servers is established. This informs the YouTube server of which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. Furthermore, after starting a video, YouTube may store various cookies on your end device or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts. If applicable, further data processing operations may be triggered after the start of a YouTube video over which we have no control. We use YouTube in the interest of providing an attractive display of our online offerings. This represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Article 6 (1) (a) GDPR; the consent can be revoked at any time. For more information about privacy at YouTube, please see their privacy policy at: https://policies.google.com/privacy?hl=de.

Vimeo without tracking (Do-Not-Track)

This website uses plugins of the video portal Vimeo. The provider is Vimeo Inc, 555 West 18th Street, New York, New York 10011, USA. When you visit one of our pages with Vimeo videos, a connection to the Vimeo servers is established. This tells the Vimeo server which of our pages you have visited. In addition, Vimeo obtains your IP address. However, we have set Vimeo so that Vimeo will not track your user activity or set cookies. The use of Vimeo is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6 (1) (f) GDPR. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Article 6 (1) (a) GDPR; the consent can be revoked at any time. Further information on the handling of user data can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy.

Font Awesome (local hosting)

This site uses Font Awesome for the consistent display of fonts. Font Awesome is installed locally. A connection to servers of Fonticons, Inc.  does not take place. For more information on Font Awesome, please see the Font Awesome privacy policy at: https://fontawesome.com/privacy.

Google reCAPTCHA

We use ‘Google reCAPTCHA’ (hereinafter ‘reCAPTCHA’) on this website. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. The purpose of reCAPTCHA is to check whether the data input on this website (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is in progress. The storage and analysis of the data is based on Article 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and from SPAM. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Article 6 (1) (a) GDPR; the consent can be revoked at any time. For more information about Google reCAPTCHA, please see the Google Privacy Policy and the Google Terms of Service at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

SalesViewer

Our website uses SalesViewer® technology from SalesViewer® GmbH to collect and store data for marketing, market research and optimisation purposes. From this data, usage profiles can be created under a pseudonym. For this purpose, so-called tracking scripts are used to collect company-related data.

The data collected with these technologies will not be used to personally identify the visitor to this website without the separately granted consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym.

You can object to the collection and storage of data at any time with effect for the future by visiting the link https://www.salesviewer.com/opt-out to prevent the collection by SalesViewer® within this website in the future. This will place an opt-out cookie for this website on your device. If you delete your cookies in this browser, you must click this link again.

SalesViewer® GmbH has its headquarters in Bochum, Germany, and assures 100% GDPR compliance. You can view this assurance at https://www.salesviewer.com/datenschutz.

Use of SalesViewer® technology:

On this website, data is collected and stored for marketing, market research and optimisation purposes using the SalesViewer® technology of SalesViewer® GmbH on the basis of the legitimate interests of the website operator (Article 6 (1) (f) GDPR).

For this purpose, a JavaScript-based code is used to collect company-related data and the corresponding use. The data collected with this technology is encrypted via a non-reversible one-way function (so-called hashing). The data is immediately pseudonymised and not used to personally identify the visitor to this website.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link https://www.salesviewer.com/opt-out to prevent the collection of data by SalesViewer® within this website in the future. This places an opt-out cookie for this website on your device. If you delete your cookies in this browser, you must click this link again.

7. eCommerce and payment providers

Processing of data (customer and contract data)

We collect, process and use personal data only insofar as they are necessary for the establishment, content-related structuring or amendment of the legal relationship (inventory data). This is done on the basis of Article 6 (1) (b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to charge for it. The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

8. Audio and video conferencing

Data processing

We use online conference tools, among other things, to communicate with our customers. The tools we use in detail are listed below. If you communicate with us by video or audio conference via the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool. The conference tools collect all data that you provide/enter to use the tools (email address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other ‘contextual information’ related to the communication process (metadata). Furthermore, the provider of the tool processes all technical data required for the handling of online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection. If content is exchanged, uploaded or otherwise made available within the tool, this is also stored on the servers of the tool providers. Such content includes, but is not limited to, cloud recordings, chat/instant messages, voicemails uploaded photos and videos, files, whiteboards and other information shared while using the service. Please note that we do not have full control over the data processing operations of the tools used. Our options are largely determined by the corporate policy of the respective provider. For further information on data processing by the conference tools, please refer to the data protection statements of the respective tools used, which we have listed below this text.

Purpose and legal basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Article 6 (1) p. 1 (b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Article 6 (1) (f) GDPR). Insofar as consent has been requested, the tools in question are used on the basis of this consent; consent can be revoked at any time with effect for the future.

Storage period

The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory statutory retention periods remain unaffected. We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

Conference tools used

We use the following conference tools:

Skype for Business

We use Skype for Business. The provider is Skype Communications SARL, 23-29 Rives de Clausen, L-2165 Luxembourg. For details on data processing, please refer to Skype’s privacy policy: https://privacy.microsoft.com/de-de/privacystatement/.

Conclusion of an order processing contract

We have concluded an order processing contract with the provider of Skype for Business and fully implement the strict requirements of the German data protection authorities when using Skype for Business.

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    System requirements

    Clients (user-dependent functions)

    • Windows 10
    • Intel Core i3 (Broadwell as a minimum)
    • or equivalent
    • 4 GB RAM or more
    • > 500MB free disk space
    • Full-HD (4k recommended)
    • Ethernet port (100Mbit minimum) 1 USB port

    Server
    Services: Database Service, Cybernet, Interface Service

    • Windows 10
    • Intel Core i5 (Broadwell as a minimum)
    • or equivalent
    • 8 GB RAM or higher
    • >6 GB free disk space
    • Data backup option
    • Ethernet port 100 Mbit
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